Your email reputation is the pits and our clients do not receive gizmo email responders because of spam filters. Is there a way to have emails sent from our account to be sent through our mail server where we have protected our reputation and can depend on our emails not being flagged as spam by AOL, Hotmail, Yahoo.
Hi BHG! Your frustration with email deliverability is definitely understandable, and I would be happy to help answer your question.
Sending auto-responders from your own email server
If you are dealing with a Send Email action (“auto-responder”), it is possible to have messages sent from your own SMTP server! This can be set up from the “Advanced” tab, while editing your Send Email action:
One important compatibility note is that this setting to send from a custom SMTP server does not currently support SSL or TLS.
While SurveyGizmo’s Email Campaign feature does not allow for sending messages via your own SMTP server, it is possible to utilize our built-in respondent tracking while still sending the emails by your own system!
Basically, you upload your contact list to SurveyGizmo, at which time our software generates all of the unique links for your contacts. This list is then exported, and distributed however you like (easiest if your mail service/program has a “mail merge” feature, for inserting each contact’s unique link). This will allow you to use Contact custom data fields, automatically identify responses, and see who has started or completed their survey, just like in a normal Email Campaign
For more details on setting this up, check out this great tutorial from our knowledge base:
I hope this helps! And please also know that the SurveyGizmo team definitely takes deliverability seriously, and we are constantly working to improve the reputation of our server IPs.
SurveyGizmo is still blocked on Trend Micro, I am having a problem now with my email actions being blocked! They seem to be dishonest about it as they never mentioned this in the sales process and the original help desk ticket didn’t mention it either until I followed up again. They still haven’t answered my questions about if they knew this before I purchased my membership…clearly they did because we purchased only two months ago!
The message above is from 2015. Any idea when TLS / SSL will be supported for custom SMTP?