When sending clients an automated link for downloading the raw data each week or month, the XLS options appears to stop with a message saying “Your XLS export is being generated: 0%”. The CSV works fine. Since i can’t remove the XLS link option I keep having to field calls on it not working from different people are the client’s office. Does anyone know of a way to solve this issue?
I am going to reach out to you via a ticket to get more details to sort out why this is happening.
SurveyGizmo Customer Experience Team