XLS Download Not Working

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When sending clients an automated link for downloading the raw data each week or month, the XLS options appears to stop with a message saying “Your XLS export is being generated: 0%”.  The CSV works fine.  Since i can’t remove the XLS link option I keep having to field calls on it not working from different people are the client’s office.   Does anyone know of a way to solve this issue? 

Community Admin answered
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    Hi Sean,

    I am going to reach out to you via a ticket to get more details to sort out why this is happening.

    Bri Hillmer
    Documentation Coordinator
    SurveyGizmo Customer Experience Team

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