Does anyone have a workaround for the issue of not being able to schedule reminders in an email campaign?


In most of our surveys we schedule the reminder email to go out 7 days after the initial email.  That seems to be working on all previous surveys, but now on our new survey for 2020, I can’t schedule it.  I was told it is a known issue, but I wonder if anyone has a good work around?

If I schedule it on a set date, then some people would’ve just received their survey request the day before, and others maybe 2 weeks ago, so that doesn’t work.

If I check Send to new contacts as they’re added, I think that will send the reminder the same time as the initial request was sent.

Sheila Bloom answered

    I actually resolved this, you can close.


    You can access this setting from Step 1 – Campaign Designer tab where you edit the message.


    Thank you,

    Sheila Bloom answered


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