In most of our surveys we schedule the reminder email to go out 7 days after the initial email. That seems to be working on all previous surveys, but now on our new survey for 2020, I can’t schedule it. I was told it is a known issue, but I wonder if anyone has a good work around?
If I schedule it on a set date, then some people would’ve just received their survey request the day before, and others maybe 2 weeks ago, so that doesn’t work.
If I check Send to new contacts as they’re added, I think that will send the reminder the same time as the initial request was sent.