I get word clouds for the comments (to each question) in my survey, but it only shows sentences, not words! How can I change it to count and show words instead?
I concur with Mr. Sharpe. It is difficult to diagnose this problem without being able to access your response database, but it sounds like there are not enough responses to make the word cloud function properly.
Word clouds need a lot of responses that use the same terminology and language structure to make them effective.
I’m currently seeing words in my word clouds. Maybe there is something specific to your use-case? What types of questions are you using to collect the comments:
Do you have a lot of responses or just a few?
You may need to reach out to SG support if this continues: