I’m receiving reports from several end users that there submissions are not being captured after I have sent out utilization reports by user. This is concerning. can you tell me if there may be reasons for this happening?
Most of them are using iPhones or iPads?
Hi there, we haven’t had any ongoing issues with mobile devices or data collection in general. Are people getting some kind of error message or timeout? What do they mean by “not being captured”? You may want to contact support directly at firstname.lastname@example.org or through our live chat so that we can take a look at your survey specifically.