[Solved] Why would the system randomly not capture responses from mobile devices?

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I’m receiving reports from several end users that there submissions are not being captured after I have sent out utilization reports by user.  This is concerning.  can you tell me if there may be reasons for this happening? 

Most of them are using iPhones or iPads? 

 

GSAA Service Team259917 asked

    Best answer

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    Hi there, we haven’t had any ongoing issues with mobile devices or data collection in general. Are people getting some kind of error message or timeout? What do they mean by “not being captured”? You may want to contact support directly at support@sgizmo.com or through our live chat so that we can take a look at your survey specifically.

    Caitlin - SurveyGizmo answered
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