I’m in EST, and every time I go to chat with you guys, I get confused by the default hours posted and end up doing too much math in my head for so early in the morning.
GMT = Greenwich Mean Time
It’s 9:30am right now on EST, which means it would be 2:30pm in GMT, meaning the chat would be available. But you guys are in Colorado, right!?
Thank you all for your feedback on this! We really appreciate it!
We have updated the chat hours to reflect the correct time (in Mountain Standard Time). Live Chat is available from 8 AM – 5 PM (MST).
David – Survey Explorer
I agree, when I saw the GMT at first it threw me off.
It stills says 11pm on the website. You might want to consider different shifts if you have customers in different time zones, like me. I need help just trying to access help. Just where is this illusive “online support” button?
I used Survey Gizmo last year and the best thing was phone support. This year, we pay more and get less support. If you are doing online support,more available hours and actual times support is available would be more than helpful.
puzzled to about it. Do you know if they have a phone number? I used to be able to call the tech but now I can’t find the number anywhere.