[Solved] Why does my report filtered for “Only show responses collected between…” not work?


Client Satisfaction – Service Department is built to filter “Only show responses collected between” for “-1 week” and “now”


Problem is despite there has not been a response since October 30, yet we still get this report emailed every week showing 3 responses (27 Oct – 30 oct)


Richard asked

    Best answer

    Holly 2.17K Rep.

    Hey Richard!

    Thanks for using Community! I believe I answered this via ticket so I’m going to go ahead and post the response here so that it might help other users!

    I have an easy solution for you!

    We have a checkbox that you can check to not send if there isn’t any new data. You can find this option by going to your report and clicking Customize Report>Share and then clicking this option:


    We have that setting because the report does not run if there isn’t any new data and why you still see the old data.


    Holly White, Survey Fire Dancer

    Holly answered


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