[Solved] Why does my report filtered for “Only show responses collected between…” not work?

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Client Satisfaction – Service Department is built to filter “Only show responses collected between” for “-1 week” and “now”

 

Problem is despite there has not been a response since October 30, yet we still get this report emailed every week showing 3 responses (27 Oct – 30 oct)

 

Richard asked

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    Holly 2.18K Rep.

    Hey Richard!

    Thanks for using Community! I believe I answered this via ticket so I’m going to go ahead and post the response here so that it might help other users!

    I have an easy solution for you!

    We have a checkbox that you can check to not send if there isn’t any new data. You can find this option by going to your report and clicking Customize Report>Share and then clicking this option:

    http://screencast.com/t/qd97Uxv7386

    We have that setting because the report does not run if there isn’t any new data and why you still see the old data.

    Cheers,

    Holly White, Survey Fire Dancer

    Holly answered
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