Why can’t I test my survey?


Hi there

When I try to manually test one of my current surveys (Winter Overseas), I am being returned a blank screen with Preview/Test mode at top. I don’t know why this is?

I can still test by sending myself the hotlink but I used to be able to use the direct route too!

Any ideas please?

thank you



Tim - SurveyGizmo answered

    Hello there,

    The blank screen you’re seeing when you try to manually test your survey is a result of your survey using one of our old themes that was designed using our old theme builder, which we no longer support. I would recommend switching the theme of your survey to a theme from our new theme builder, as it will solve this problem and many other potential problems you and your respondents may run into with an old theme.

    Here is a link to our documentation that further explains this change: http://help.surveygizmo.com/help/article/link/moving-over-to-the-new-theme-builder. Hopefully this is helpful!

    Tim – SurveyGizmo

    Tim - SurveyGizmo answered


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