Why can’t I “Save Page” once I edit the logic for my page?


I’ve edited the title and description of a page but cannot save the changes. 

jtagle answered

    Try logging out and re-logging in.  I just tested it on one of my sandbox surveys and everything is working just fine.  Some times the system logs you out if you were inactive but there is not a good indication that this has happened.

    Jon E (Moderator) answered

      I have the same issue. I solved it by copying the page and it allowed me to change the title on the duplicated page. It worked for a while and now I cannot change any titles. I log off, log on, duplicate pages …. nothing.

      jtagle answered

        OMG How annoying! I want my money back …have wasted a ton of time and now this is useless!!!!

        jenniferwalker answered

          It’s a JavaScript error in surveygizmo:

          ‘CKEDITOR’ is undefined

          Lola Gill commented
            • how do you fix this?

            • This is something that I’ve seen happen with a brief drop in internet connection – in that case, refreshing the screen and trying again resolves the issue for me.


            Same thing happens to me. It’s maddening.


            Never happens in Qualtrics.

            Charles Mander answered


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