[Solved] why am i seeing 00/00/00 in response fields?

2

within my response fields i am seeing 00/00 for several responses. what is this? 

Jessica Nobe asked
Question is closed, new answer are not accepted.

    Best answer

    0

    Hi there,

    I’m very sorry for the trouble with this.  We had an issue in our system for a brief time yesterday that only respondents answering surveys from mobile devices were running into.  The data anyone put into an open text question from a mobile device was getting converted to 00/00/.  As soon as we were made aware of the problem, our development team worked quickly to resolve it.  The issue was present between 12:16 and 2:22 MST yesterday and has been resolved since, so no responses outside of that timeframe should be affected.

    Tim – SurveyGizmo

    Tim - SurveyGizmo answered
      ×

      Login

      Question stats

      • Active
      • Views421 times
      • Answers1 answer
      • Followers0 followers