“Whoops, no surveys match your criteria”

0

When I hover over “All Surveys” on my dashboard I see “26”. However, none show up, just “Whoops, no surveys match your criteria”. When I click on “Download survey list,” I see all 26 in the resulting spreadsheet.

I have tried every filter combination with no luck. I have sent a help request with no response.

Is this something simple I am missing?

Jay answered
    1

    It’s difficulat to check without having access to your account.  If you are part of a multi-user account, you should check with your SurveyGizmo admin to see if they have changed your rights to the surveys.

    Jim W (Moderator) answered
      2
      Jay 33 Rep.

      This can be closed. Here’s what happened: When surveys were transferred from one account to another, a “team number” was mis-assigned, making the surveys invisible to me. When support staff corrected the number, the surveys became visible.

      I’m posting this response so anyone who comes across in the future has some hints of what to ask for.

      Resolved! Thanks, SG support.

      Jay answered
        0
        Jay 33 Rep.

        That’s a good question. However, this is a Basic Plan with, only one user, me, and assigned and active. I am the admin.

        Paid up until 1/12/2019.

        Dominic Sharpe commented
          • When you download the survey list, do the surveys have a Team associated with them? I have seen that cause this type of trouble in the past (if there is no team associated with a survey)

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