[Solved] When trying to Export data for a new survey, system get stuck at 1%

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Hi, I have just created a new survey with two parts: (1) A language selection and (2) The core survey body which consist of 3 languages. After creation of the survey I have input 2 complete responses. Upon completion I want to try exporting the data for review.. however the system first shown 3% completed, then move back to 1% and get stuck in there.

 

As we need to do quite a bit of analysis based on the survey results, we desperately need to have the data exported instead of the off-the-shelf reports. Please help.

 

The name of the language selection project is “User Feedback (2015) – Use of Technology – Brand” and the name of the survey body is “User Feedback (2015) – Use of Technology – Brand – Master”.

 

Your urgent feedback is needed as we were planning to start the survey today….. Many thanks!

 

 

 

 

 

Kevin Leung242073 asked

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    Holly 2.18K Rep.

    Hey Kevin!

    Thanks so much for using Community! :)

    This sounds very survey specific so I’m going to go ahead and start a support ticket for this issue! You’ll be hearing from us soon!

    Cheers,

    Holly White, Survey Fire Dancer

    Holly answered
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