We’re Making a Switch To a New Ticketing and Chat Service!

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On March 15th, the SurveyGizmo Support Team transitioned to Salesforce Service Cloud and Live Agent tools for providing email and live chat support.

We did this in an effort to provide quicker and even more valuable support, as well as to leverage new tools that we haven’t had available to us in the past.

While there are a number of improvements that Salesforce will provide us to keep giving great support, upon initial launch, *you will no longer have the ability to view existing support requests from your SurveyGizmo dashboard*. You will, of course, continue to receive email updates for each service request submitted, so you won’t lose access to the help you need!

We know how important this dashboard portal can be for tracking your service requests. While this feature won’t be available initially, it is something we would like to pursue implementing in the future. We don’t currently have a timeline for bringing this option back into SurveyGizmo, but we felt it important to communicate the absence of this feature to you proactively.

What To Do If You Don’t Hear From Us

We’re striving for a seamless transition but some things might slip through the cracks. After the switchover, if you are not getting a response in the time you require please reach out to us via live chat.

In the meantime, if you have any questions about this switchover, please email us at support@surveygizmo.com.

Thank you for your patience while we make this transition!

SurveyGizmo Support

Comms amp Engagement194494 answered
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    I requested assistance 2 days ago and have only received the usual holding email saying someone from the team will be in contact (usually within 10 hours).  I’m based in the UK providing a service for doctors and nurses and really need to get the survey I have been working on sent out – but the survey has gone missing off my list of surveys. Any advice greatly appreciated.

    Admin - SurveyGizmo commented
      • Hi there,

        Thank you for reaching out to us via the SurveyGizmo Community forum. I have contacted our Support Team on your behalf and they will be investigating and reaching out to you shortly.

        I’m sorry for the trouble and delay!

        David Domagalski
        Documentation Specialist | Customer Experience
        SurveyGizmo | http://surveygizmo.com

      0

      I am attempting to create a question with the option of checkbox and it is overlapping with the answer choice. 

      Admin - SurveyGizmo commented
        • Hi there!

          It’s a bit difficult to determine what the cause of the display issue is based on the screenshot.

          Are you seeing this on a specific browser only? Have you modified your theme with any custom HTML or CSS code? If you are still seeing this issue, our Support Team can assist!

          I’m happy to create a ticket on your behalf or you have the option to call or email our Support Team directly:

          https://help.surveygizmo.com/help/surveygizmo-support-hours

          Best regards,

          David Domagalski
          Documentation Specialist
          SurveyGizmo | http://surveygizmo.com

        0

        Hello! I accidentally deleted a survey I need that is titled Patrick Lambert, level II application. Can you tell me how I can restore the data?

        Admin - SurveyGizmo commented
          • Hi Rachel,

            I’m sorry for the trouble! I have created a support ticket on your behalf so that our Support Team can assist with restoring this survey!

            You should have received an email from us. Please reply there and we will take a closer look!

            Best regards,

            David Domagalski
            Documentation Specialist
            SurveyGizmo | http://surveygizmo.com

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          @CRS Staff: I am so sorry to hear this. I will have someone on the support team reach out to you!

          Thank you for hanging in there with us through this transition!

          The SurveyGimo Team

          Community Admin answered
            1

            No one ever contacts me. I’m in line forever. Your service is not great. Very disasspointed

            CRS Staff answered
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