On March 15th, the SurveyGizmo Support Team will transition to Salesforce Service Cloud and Live Agent tools for providing email and live chat support.
We are doing this in an effort to provide quicker and even more valuable support, as well as to leverage new tools that we haven’t had available to us in the past.
While there are a number of improvements that Salesforce will provide us to keep giving great support, upon initial launch, *you will no longer have the ability to view existing support requests from your SurveyGizmo dashboard*. You will, of course, continue to receive email updates for each service request submitted, so you won’t lose access to the help you need!
We know how important this dashboard portal can be for tracking your service requests. While this feature won’t be available initially, it is something we would like to pursue implementing in the future. We don’t currently have a timeline for bringing this option back into SurveyGizmo, but we felt it important to communicate the absence of this feature to you proactively.
What To Do If You Don’t Hear From Us
We’re striving for a seamless transition but some things might slip through the cracks. After the switchover, if you are not getting a response in the time you require please reach out to us via live chat.
In the meantime, if you have any questions about this switchover, please email us at email@example.com.
Thank you for your patience while we make this transition!