User ID and Password not working

0

Hello,

 

I uploaded a spreadsheet of User ID’s and Passwords on Friday, I wanted to verify they were working before sending out a survey to our clients and they do not appear to be?  Help please…….

 

thanks Kerrie

Kerrie Tobin asked
    0

    Hey Kerrie –

    I’m sorry to hear you’re having issues. I usually have folks upload test credentials into a list for testing purposes. Many times, if you’re having problems with this specific kind of action, rebuilding it tends to be easier than manipulating an existing one. I would challenge you to review the Log in / Password action video tutorial…

    http://help.surveygizmo.com/help/article/link/video-login-password-action

    I would also be sure that you’re using a .CSV file (they tend to have the fewest issues). If you continue to have trouble, please submit a proper support ticket and include the pertinent information.

    1. account ID#
    2. email address you use to log in
    3. title of the project in question
    4. description of the issue
    5. steps you took to reach this issue

    Thanks very much.

    Justin - Technical Zen Master answered
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