URGENT! How can I turn off a timeout 20 min?

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Hi

I have built a survey, and there is a setting “timeout after 20 minutes of inactivity”.

I want to turn it off, how can I do this?

Thanks…

it’s urgent

Jim W (Moderator) answered
    1

    Where and how is this timeout message appearing?

    SurveyGizmo does not have a timeout setting.  It is most likely a security feature that has been set up in your browser or within your network.  You can refer to the SurveyGizmo documentation for details – https://help.surveygizmo.com/help/why-do-my-respondents-report-time-outs

    It is not likely, but perhaps a page timer has been set up for your survey.  You can review the documentation for details on this too – https://help.surveygizmo.com/help/page-timer

    Jim W (Moderator) answered
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