Upgraded account but survey didn’t upgrade


I started a surevy as a free accout and then realized I could only have 100 responses, so I upgraded to the basic level.  How can I have the current survey under the basic level so that I can have limited responses.  Currently users are getting a message stating the maximim respondents have been reached.

MarilynMagallan answered

    Thanks, and the Survey finall upgraded.

    MarilynMagallan answered

      Hi Marilyn,

      Thank you for posting on the SurveyGizmo Community forum! I’m very sorry for the trouble that you are running into. I have reached out to SurveyGizmo’s Support Team on your behalf and they will be in touch shortly via email to investigate this problem for you!

      You should see an email very soon!

      I also wanted to highlight that you now have access to SurveyGizmo’s Email Support via the options described here:


      Best regards,

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

      Admin - SurveyGizmo answered

        Hi Marilyn,

        Thanks for posting to the Community Forum.  It seems that your question is directed at SurveyGizmo Support, so I have flagged your posting for their attention.

        You can learn more about the HELP options available to you as a SurveyGizmo user at https://help.surveygizmo.com/help/surveygizmo-support-hours

        Jim W (Moderator) answered


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