[Solved] Unable to reset password

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I have just setup a new user. When the user tries to log into the system it asks them to set a new password. Once they do this it tells them this password has been used before (which is not true as they are a totally new user). Then they are asked to reset the password again, and each time it tells them that the password has been used before.

Garth Hemmingsen343833 asked

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    Holly 2.18K Rep.

    Hey Garth!

    Thanks so much for using our Public Community Forum. I think this is a question that SurveyGizmo support is going to have to directly answer. I’d recommend reaching out to them directly.

    Cheers,

    Holly White, Survey Fire Dancer

    Holly answered
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