“Unable to perform that action.” message


I get this error message on a subset of responses (some of which I have opened without a problem in the past). I am trying to open individual responses in PDF docs so that I can download them.

When I looked up this problem on the help boards, it looks like it’s a bug specific to my account that I might need help with. Please let me know what I can do about this!

Thank you,


Maria Fenwick asked

    Hi Maria,

    Like you said, this might be specific to your account (in which case I suggest reaching out to the SurveyGizmo Support Team directly).

    The only thing I can think of is that this is a cacheing issue in which case I would try to clear the browser cache and cookies on the browser that you use to access SurveyGizmo.

    Sorry for the trouble!

    Dominic Sharpe edited answer


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