Trouble verifying my email address with a Scout account

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Hi – I have just created a Scout account and built my first survey.  I think it will be a small survey with limited respondants and it will give me a good opportunity to trial the Survey Gizmo platform.  Building the survey was a breeze and very intuitive.  But before I can share my survey I need to verify the email address on my account.  I have tried to do this several times over the last 24 hours and I do not receive the verification email.  Nothing in my inbox and nothing in my junk folders.  Any suggestions?  Is there any other way to get past this step?

ukasz Gontarek answered
    • Hi James,

      Thank you for posting on the Community forum! My apologies for the trouble with the verification email.

      I have alerted our Support team and they will be reaching out shortly to assist!

      Best regards,

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

    0

    Hi, I have similar problem now.

     

    Was trying to re-send verification e-mail couple of times, I was even changing e-mail adress and still nothing…

    Admin - SurveyGizmo commented
      • Hello,

        I am actually having the same problem. Is there any other way we could use to get past this step? Thank you

      • Hi there,

        I’m sorry for the trouble that you both have run into with regard to verifying your email! I have contacted our Support team on your behalf and they will be reaching out to you both to assist.

        You should both receive emails shortly!

        Best regards,

        David Domagalski
        Documentation Specialist | Customer Experience
        SurveyGizmo | http://surveygizmo.com

      1

      Hi James,

      I have flagged your posting for the attention of SurveyGizmo Support.  I am not sure how many other your fellow SurveyGizmo users on the Community Forum have experience with this type of problem, so Support may be your best option.

      JITENDRA commented
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