Translation of Email Messages, Reminder Email and Thank You Messages



Doing a multi-lingual survey, I have figured out how to translate the survey itself, but where can I translate the text of Email Messages, Reminder Emails and Thank You Messages?

Thank you very much in advance.

Best regards,


Malene Voigt Moller answered

    Thanks a lot for your answer and explaining the options.


    Malene Voigt Moller answered

      The email messages that pertain to Email Campaigns are not translatable via the Text & Translations interface.

      In the past, I’ve approached this by creating different email campaigns for different language versions of the survey – I would upload contacts associated with a specific language version of the survey (though I realize that this is not always known).

      Another options (depending on the number of different languages that you are implementing) is to have two language versions of the email content (both in the same email message).

      All recipients would see both versions, but this is definitely an approach that I have seen folks use in the past.

      Hope this helps!

      Dominic Sharpe answered


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