I created a “send email action” at the end of my survey with a time delay of 20 minutes but it doesn’t work, I never receive the email (even after one day).
Here is a screenshot of my Time delay :
I searched for an answer in the question community but I didn’t find one yet. Any help will be appreciated.
Your delay seems to be set up in an appropriate format – do you get emails if you don’t apply a delay? I wonder if it’s a general email deliverability issue or specific to the delay?
Unfortunately other users in the Community won’t be able to diagnose the issue – SurveyGizmo’s Support team would be able to view their logs to provide more insight into these delayed/failed messages.
You can reach out to their Support team via:
Hope this helps!