I made a change to my survey in that once complete it redirects back to home web page. After making this one change the thank you page no longer appears , so basically upon answering the final question it jumps straight back to the website and so the survey taker will think it hasn’t been submitted correctly?
Can you help please.
If we want our respondent to go to an external web page at the completion of the survey, our normal practice is to offer the respondent a link to that site on the Thank You page. We have several marketing and user experience reasons for this practice. I will not elaborate on them, but your question here highlights one the biggest reasons.
If you do not want to provide a link, you could set a time delay on the redirect and give the respondent some notice about what is about to happen.
There is a video in the documentation with details – https://help.surveygizmo.com/help/article/link/redirect-to-a-website# watch-a-video