I have upload a contact into SG and the email address has come as Invalid. the email address is actually correct so I tried to add the contact again using the same email address and it will not upload.
How can I send a survey to this person?
Another possibility – check the offending email address to make sure that there is not an extra blank space at the end of the address. This problem is invisible but it is enough to invalidate an address.
NO, I have read this document and it doesn’t fall into any of these. It’s not a group email, it’s written correctly. If I email them direct I get a response. the client has confirmed this is their email address.
The email did not bounce back. I went into the import log and it shows 6 email addresses that are saying invalid so they did not even upload.
Does your email address fall under any of the categories discussed here:
This would be the most likely explanation for an email address being rejected.
Hope this helps!