Help please! I manage many surveys on my organizational account, and they keep disappearing randomly. They aren’t under the category on the left, nor are they in All Surveys, even if I have the exact correct name to Search. This continues to happen, and then they reappear randomly days later. I need to gather results for reports – help please!
Hi there! Jim W our trust moderator is correct that this is likely due to some user and team settings. I see that there are multiple administrators on your account who would all have the ability to change these settings. There are also numerous teams so my guess is nothing is truly missing we just need to fix up the settings!
I would recommend reaching out to our support team to get this sorted!
SurveyGizmo Customer Experience Team
Members of the Community Forum might be able to make educated guesses about the problem you are encountering, but only SurveyGizmo Support is able to access your account and provide you with solid answers.
I have flagged your posting for the attention of Support. You can contact them yourself at https://community.surveygizmo.com/email-a-support-hero/
My educated guess would start with a question – Is there someone else on your SurveyGizmo account who is playing with the User, Team, or Project settings?