From searching the community questions, I see there a number of other members that observe Survey Gizmo’s e-mail reputation is quite low. This is a problem and is preventing many of our recipients from receiving surveys created through Email Campaign. We spoke with our internal IT department and in the past two weeks alone they received 58 complaints about unsolicited messages coming from ‘invites@mailer.surveygizmo.com’. As a result, they have blacklisted Survey Gizmo and won’t take it off. Others have mentioned TrendMicro is also blocking Survey Gizmo. Your IP address in Trend Micro’s Email Reputation Service, which is 54.165.216.55, is considered “Bad”.
Email Campaign is an important tool for us, and other competing survey sites we use for survey campaigns have so far proven to be more diligent in maintaining a good email reputation. How is Survey Gizmo addressing this situation?
Hi there,
I wanted to update this thread to let all intersted parties know that we have released the option to utilize either SMTP or DKIM/SPF for email sends in SurveyGizmo.
Please visit our documentation for additional information:
https://help.surveygizmo.com/help/custom-email-settings
Thank you for your patience!
Best regards,
David Domagalski
Documentation Specialist
SurveyGizmo | http://surveygizmo.com
Hi,
We are looking forward to the implementation of DKIM and the ability to use our own SMTP server. Can you give us an ETA for these features?
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In the coming two weeks or so we hope to have this released. I’ve made a note to return to this post to notify you and the original poster that this has been released!
Bri Hillmer
Documentation Coordinator
SurveyGizmo Customer Experience Team
Hi there,
Thank you for posting to the SurveyGizmo Community!
I’m very sorry for the email delivery troubles that you have run into with your SurveyGizmo Email Campaigns.
SurveyGizmo does a number of things to maintain deliverabilty and to ensure that our customers send to clean email lists (that the email recipeints have opted into).
These include:
- Initial email approval for all new customers.
- Requirements for email addresses that are added to SurveyGizmo Email Campaigns and Email Lists
- Best practices to help our customers craft good email content to mitigate against spam complaints (there is some overlap between the two below articles):
- Our Support Team investigates deliverability issues and responds to blacklisting issues.
Our Development Team is also working on implementing the following capabilities:
- Send survey invitations and email actions via your own SMTP server (not subject to SurveyGizmo’s deliverability)
- Configure DKIM & SPF records for your domain
Both of these items will serve to address deliverability issues.
I hope the above items help shed some light on your concerns.
Our Support Team is happy to assist/investigate any specific issues that your campaign(s) encountered. Please don’t hesitate to reach out to SurveyGizmo Support via one of the available support channels.
Thank you again for posting on the SurveyGizmo Community!
Best regards,
David Domagalski
Documentation
SurveyGizmo | http://surveygizmo.com
