SurveyGizmo wants your input on Customer Support

1

SurveyGizmo is planning for the future of our Customer Service team, and we want to know your preferences!

Please take a moment to respond to this one-minute (2 question) survey about your preferred channel for contacting support.

http://www.surveygizmo.com/s3/3135592/Support-Channels

Thanks for the feedback. Have an awesome day!

Taylor Morgan
Director of Customer Services – Survey Mermaid, SurveyGizmo

Justin Worsley answered
    0

    Hi Cat,

    Thank you for taking the time to share this with us. I’m very sorry for the trouble accessing chat today and the limited support availability surrounding the weekend. I checked with our Support Heroes and do see that you were in contact with them earlier today.

    Please don’t hesitate to let our Support Heroes know if you continue to run into the issue with the closing chat window. This is something that can certainly be investigated further with additional information.

    I apologize for the frustration that was caused. Please don’t hesitate to reach out to us if we can assist further.

    Best regards,

    David Domagalski
    Survey Explorer & Documentation Specialist
    SurveyGizmo | http://surveygizmo.com

    Admin - SurveyGizmo edited answer
      0

      Hello, the links on the bottom of my dashboard that should link to my previous support issues actually route me to the .com site, where it tells me that I am not a member, rather than the .eu site where I am a member. The titles to the links look OK, in that they refer to issues that I have had and questions I’ve asked, but I can’t follow the links to my previous answers as it all routes through the .com site.

      ALSO, if I try to add example surveys to my own account, I get the same issue: I get routed to sign in at the .com site rather than the .eu site.

       

      Admin - SurveyGizmo commented
        0

        We have had a somewhat frustrating experience with customer support. Friday 10/28 and Monday 10/31 your offices were closed and we were unable to get any support. While attempting to get support today (11/2), the chat was unavailable. We continued to refresh the page as if we were scouring for concert tickets. The chat window would pop up, but close before we could submit any text.

        Cat Coens answered
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