Survey not working correctly for people to finish their vote. .

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The survey name is 2016

I have people taking the survey and it is letting them in an as soon as they click back or previous button it says Рyou have already taken the survey and it will not let them vote.

Lola Gill answered
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    Sorry, The survey name is 2016 Employee of the Year

    Mary Rot answered
      0
      Lola Gill 6.78K Rep.

      Have you implemented any sort of duplicate protection on your survey? If you have and depending on the duplicate protection, some respondents could be prevented from completing the survey:

      https://help.surveygizmo.com/help/duplicate-protection

      If you don’t have duplicate protection, are respondents using the browser back/forward buttons, or the buttons in the survey? The survey buttons are the ones that should be used.

      Other SG users like yourself in the Community forum are not able to access your surveys – but hopefully the above suggestions help!

      If you need to reach out to SurveyGizmo Support instead, you can do so via live chat or email:

      https://help.surveygizmo.com/help/chat-with-a-hero

      https://help.surveygizmo.com/help/surveygizmo-support-hours#emailing-a-support-hero

      Hope this helps!

      Lola Gill answered
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