One survey shows on my page; but there are some ghosts in the machine


I am using the free version right now. My home page shows just one survey, though I know I created others. If I try to make a copy of the one I have, I get an error that says I have reached my maximum of three surveys, but still, there is only one listed on the page. When I click Download Survey List, I see quite a few — 9 are listed as “Archived,” 5 are “Deleted,” and just one is listed as “Open.” 

Clearly I am looking at a bug but now my hands are tied and there are no support options. Am I stuck? Sounds like all I can do is abandon my account.


Any thoughts?

Admin - SurveyGizmo answered

    Hi Moe!

    I’m sorry for the trouble!

    I have opened a ticket with our Support Team on your behalf so that we can investigate and address this issue in your account. You should have received an email with a case #.

    Please reply to the Support Ticket and we will take a closer look!

    Best regards,

    David Domagalski
    Documentation Specialist
    SurveyGizmo |

    Admin - SurveyGizmo answered


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