We have a user that is taking our survey/Compliance test Expanded 2015. She completed most of the test, saved her work only to return later to find that nothing saved. Is there a way to recover the work that she did? I’m also curious why it went wrong.
Hmm… this is strange. Assuming they had clicked the Next button to submit all of the data they entered, and assuming that person used the correct link to re-enter their same survey, the data should be saved for them. If they’ve done those things and the data’s still missing, you may need to contact sg support about this because it could be a problem specific to your survey that they may need to investigate.