How are you getting the avg time (2:08 on my sales leader I activity)? Without the outliers I am getting an avg of 3:50
I found this on the SurveyGizmo documentation page:
They mention calculating this on only Complete responses. Not sure how this applies to your survey specifically, maybe you are calculating Partial responses too?
You may need to reach out to SurveyGizmo about the discrepancy.