Survey Responses Missing

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Partial of our survey responses missing. We have sent a ticket to the support via email 5 days ago, but no one reply to us. How can we retrieve the missing responses? 

Why the email/ support that should reply within 24 hours has no reply at all after we sent an email 5 days ago? We have sent multiple emails to follow up, but no one from SurveyGizmo replies to us.

 

mandylee asked
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