Survey questions not presented

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I am working with a trial account. I have created a 4 page survey. In our testing we found many times probably a few times every hour a user is just presented page 1 and on hitting next the second page is not at all displayed.

There are no actions on any of the first 3 pages, there is an action on the Thank you page to do a simple window post message.

Seems quite flaky in the trial version. Is this a trial version limitation or just an operational glitch in the last 2 days?

 

 

 

sean answered
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    sean 13 Rep.

    We are concerned about the reliability of the SurveyGizmo platform. Fact that survey questions do not appear randomly in POC survey from same machine is quite concerning.

    We have just 3 or 4 manual qa trying to take a survey in all just 75 attempts. The sporadic surveys have raised question about the reliability of the platform in general.

     

     

     

     

     

    sean answered
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      @Sean : I’m sorry for the trouble you are having with your survey! The problem you describe is very unique and is definitely not a limitation of our trial accounts. I see that you’ve opened a ticket with our support team; this will definitely be the best avenue for getting a resolution to your issue.

      Best,

      Bri Hillmer
      Documentation Coordinator
      SurveyGizmo Customer Experience Team

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