I am working with a trial account. I have created a 4 page survey. In our testing we found many times probably a few times every hour a user is just presented page 1 and on hitting next the second page is not at all displayed.
There are no actions on any of the first 3 pages, there is an action on the Thank you page to do a simple window post message.
Seems quite flaky in the trial version. Is this a trial version limitation or just an operational glitch in the last 2 days?
We are concerned about the reliability of the SurveyGizmo platform. Fact that survey questions do not appear randomly in POC survey from same machine is quite concerning.
We have just 3 or 4 manual qa trying to take a survey in all just 75 attempts. The sporadic surveys have raised question about the reliability of the platform in general.
@Sean : I’m sorry for the trouble you are having with your survey! The problem you describe is very unique and is definitely not a limitation of our trial accounts. I see that you’ve opened a ticket with our support team; this will definitely be the best avenue for getting a resolution to your issue.
SurveyGizmo Customer Experience Team