[Solved] Survey offline

0

Boa noite,

Estou realizando duas coletas do tipo Offline.

Até sexta-feira estava funcionando perfeitamente. Porém, hoje, domingo, quando fui acessar novamente o modo offline, aparece erro que estou sem conexão com a internet. Nada foi alterado no questionário e agora não aceita mais fazer coletas offline.

O que está acontecendo?

 

 Translation: 

<span lang="en">Good evening,

I'm doing two collections of type Offline ( " Platform " and " Social and Commercial Client " ) .

Until Friday it was working perfectly . But today , Sunday, when I was re-access the offline mode, error appears I am without internet connection . Nothing has changed in the questionnaire and now no longer accepts make collections offline.

What is going on?</span>
Jim W (Moderator) answered

    Best answer

    0

    Hi Jonas!

     

    SurveyWizard here.

     

    95% of the time issues with offline are due to an incompatible feature in the survey, so the first step will be to take a look at your survey and make sure that all questions and features are ok for use with offline. We have a complete list of compatible features here:

     

    http://help.surveygizmo.com/help/article/link/offline#supported-devices-browsers-and-surveygizmo-features

     

    I’ve also taken the liberty of opening a ticket for you in ZenDesk so one of our agents can take a look at your specific survey and try to get you up and sorted right away! Thanks so much for reaching out to us!

     

    Pharlain Ross
    lvl 17 Survey Wizard
    (Casting magic missiles at problems since 2010)

    pharlain ross answered
      0

      Hi,

      I’m using my survey ON line mode and all logics are working. But when I using OFFLINE mode some other logic does not work. Is there a problem on my logic using OFFLINE mode? What can I do?

       

      Thanks,

      CASI Research answered
        0

        Not all logic works when a survey is in offline mode.  You can review the SurveyGizmo documentation for details – https://help.surveygizmo.com/help/offline#supported-devices-browsers-and-surveygizmo-features

        Jim W (Moderator) answered
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