Survey no being able to finish

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Hi,

 

I have several partners that are not able to complete the survey once that click the lick. It says  it is completed.

 

Elizabeth Maciata

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    We may need to know more about the links they are clicking.

    There are several ways this could be happening. If the link includes ?snc= then it is a “save and continue” link and it links to a particular survey response instead of to the survey generally. There are similar problems if the link includes sguid=

    If either of the above are the problem, then you might be able to tell the users to remove everything at the end of the url starting with the question mark. Or tell whoever is providing the link to the users to do the same. However, certain functionality might not work (URL variables for example), so you need to be careful issuing this advice.

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