Survey loading problem

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Hi there, URGENT

 

Our partner in Ethiopia has an issue with the survey download.

 

Regards,

 

Alicja

 

Please note below:

 

Hi there,

 

So for reasons I cannot understand, Survey Gizmo is blocked and does not work without a VPN. I checked and Survey Monkey works. Would it be a hassle to move the application to Survey Monkey instead? I’m so sorry about this, a lot of websites are restricted in the country for whatever reason, and it appears that this is one of them.

 

Let me know how I can help make this process easier for everyone. 

Lola Gill answered
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    Lola Gill 6.84K Rep.

    Hi Alicja,

    This will likely be best handled by SurveyGizmo’s Support Team (you can reach out to them via live chat or email):

    https://help.surveygizmo.com/help/surveygizmo-support-hours

    Other users (like yourself) within the community may have suggestions but likely have not run into this situation.

    Some things that you could potentially try (without knowing any details about your survey):

    • create a new link and see if that helps (perhaps the described issue is link specific?
    • is the partner able to access any SurveyGizmo content, such as www.surveygizmo.com?

    If it’s an offline survey, it may be something else altogether that needs further troubleshooting.

    Hope this helps!

    Lola Gill answered
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