When someone clicks a link to our survey, they get the “this survey is closed” message, but the problem is that our survey is still open. Has anyone experienced this issue before, and if so how did you resolve?
How was the survey distributed?
If you used an email campaign, by default the links that are created are unique one-time-use links that close once use by the specific contact they are associated with – each respondent gets their own link and once they use it the link is closed and displays the closed message.
The other thing that you could check is whether or not you have duplicate protection enabled as that could prevent folks from taking the survey:
I hope this helps!