How do I get the survey to calculate the average score of the answers to a satisfaction question


I need to calculate the average score of a question for which I used the library’s satisfaction answers.  It appears that the words (very dissatisfied to very satisfied) match a nine-point scale.  I cannot find instructions for how to know the numeric score for individual responses and cannot figure out the average score for that questions.

Dominic Sharpe answered

    This article should shed some light on this:

    The key to grabbing statistics for an eligible question type is to set up numerical reporting values for the question’s answer options.

    Hope this helps!

    Dominic Sharpe answered


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