I need to calculate the average score of a question for which I used the library’s satisfaction answers. It appears that the words (very dissatisfied to very satisfied) match a nine-point scale. I cannot find instructions for how to know the numeric score for individual responses and cannot figure out the average score for that questions.
This article should shed some light on this:
The key to grabbing statistics for an eligible question type is to set up numerical reporting values for the question’s answer options.
Hope this helps!