How do I get the survey to calculate the average score of the answers to a satisfaction question

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I need to calculate the average score of a question for which I used the library’s satisfaction answers.  It appears that the words (very dissatisfied to very satisfied) match a nine-point scale.  I cannot find instructions for how to know the numeric score for individual responses and cannot figure out the average score for that questions.

Dominic Sharpe answered
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    This article should shed some light on this:

    https://help.surveygizmo.com/help/compute-averages

    The key to grabbing statistics for an eligible question type is to set up numerical reporting values for the question’s answer options.

    Hope this helps!

    Dominic Sharpe answered
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