When a survey is started and saved, how can a person go back into the survey to finish it? I was told that the person could no longer access the survey they started as it says “it’s completed” when they try to go back into it, although they did not complete the survey.
A survey is not marked complete until the submit button on the last page of the survey is clicked. In the interim the state of the survey is partial.
You can easily set up a save and continue later feature in SG. For the survey you are working on just go to the Advanced Tab and click on Response settings. You will see the first option is enable save and continue later functionality. Just enable this and your survey will now have this functionality.
Please note that this only shows up to the respondent after they complete the first page of the survey.
Let me know if this does not address your question.
If you need to quickly solve an immediate problem, you can provide respondents with a link to their completed survey that will allow them to edit their responses. See the SurveyGizmo documentation for details – http://help.surveygizmo.com/help/article/link/send-an-edit-link