How do I get SG from inserting “John Smith” in front of an email address in the “TO” line of an email invitation? I am not using first or last names for the contact file I am deploying.
It sounds like you might be referring to a ‘test invite’. SurveyGizmo user John Smith as a place holder for test invite messages and the John Smith text would not be seen in a live send.
Furthermore, the email content as well as the subject of the email message is controlled by you. If you have not included names in your contact file, there will be nothing to pull into the email so the names will not appear.
Here is the SurveyGizmo documentation on Email Campaigns (in case it’s helpful):