Support for DKIM (e-mail authentication method)

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Hi,

There are a number of ways to authenticate e-mail. The common ones are SPF (sender policy framework) and DKIM (domain keys).

For security reasons, some organizations require both of them to pass validation and not being rejected as spam or phishing attempt. For these organizations, no DKIM = e-mail invitation not reaching recipient.

The following SG support article discusses SPF, but I saw no mention of how to set up DKIM.

Do SurveyGizmo support DKIM?

(For DKIM one needs a public key, to set up the DNS txt record with the key).

 

Here is some more information on DKIM.

Thanks,

Adi

Charles Lesser answered
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    Please can you also notify me when DKIM is activated. Blocking through lack of DKIM access is a major concern for me in using the SG platform for my surveys.

    Thank you,

    adi commented
      • Hi Charles,
        For now, until the SG dev team enables the support of DKIM, there’s a workaround that might help.

        It’s not optimal, but serves the purpose of increasing delivery to “hard to reach” organizations (w/ DKIM authentication requirements).

        Generate the invite links you need in SG, i.e.,:
        https://help.surveygizmo.com/help/create-unique-links

        Then use the generated links to create a contact list with a link field in a mailing system (MailChimp can probably do the trick but there are more advanced services such as Sendgrid).

        This is not a good solution since it is “labor intensive” and will cost you (for the emailing service). It requires handling back and forth between the systems, if you want e-mail reminders.

      0

      Hi Adi,

      One of our Community Moderators alerted us about your post. Thank you for your question!

      While we currently do not have a feature for implementing DKIM, this is something that our Development Team is working on implementing in the future (I’m not able to provide a concrete time frame at this time). Such a feature will be available to Team Edition accounts.

      I hope this helps clarify!

      If you have any follow-up questions, don’t hesitate to reach out to our Support Team via chat or email.

      Best regards,

      David Domagalski
      Survey Explorer & Documentation Specialist
      SurveyGizmo | http://surveygizmo.com

      Admin - SurveyGizmo commented
        • Thanks David for this information. Can you please let me know when the DKIM feature becomes available?

        • Hi Adi,

          Yes, I am happy to let you know about any progress towards this feature.

          Best regards,

          David Domagalski
          Survey Explorer & Documentation Specialist
          SurveyGizmo | http://surveygizmo.com

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