[Solved] Subdomain delay


Hello everyone,

I have created a survey and I need it to appear on a private subdomain. My website is hosted by GoDaddy and therefore I have followed the instructions on this page : http://help.surveygizmo.com/help/article/link/godaddy-private-domain

It has been 4 hours now and my subdomain is still leading to Survey Gizmo’s home page. Moreover, if I go to the share tab to customize my link I cannot switch the survey gizmo link for the subdomain link yet. If I put the mouse over any other options than the default, a circle with a bar appears to indicate that the option is not available. 

In the instructions (from url above), it is said that “several hours before the private domain link will finish propagating”. Yet, since it has been more than 4 hours now, I am wondering if I did something wrong.

Thanks for your help!

alexandreblanchetumontrealca205280 asked

    Best answer


    Hi there!

    I hopped into your account all looks great. You didn’t do anything wrong, this just takes some time to process. Let us know if you need anything else.  You can always reach support via chat or shoot us a note!

    As always, we are happy to be of service.  Have a rocking’ day! Tawnee

    Tawnee - SurveyGizmo answered


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