Strange characters in CSV and Export Reports

0

When we export reports in either CSV or XLS we are seeing some Survey questions and the results appearing with strange characters.  It happening for both free form fields and drop down or multi-select fields.  This is new and we have not changes the questions or the response options. For example, the three examples below are a question/column header and the last two are radio button responses. 

If yes, please provide a phone or email where we can reach you:

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Any ideas on what is causing this?

Dominic Sharpe answered
    0

    I can’t say that I have personally encountered this – typically if I see issues with characters, it’s due to certain languages and viewing the file in CSV format. Exporting as XLS solves this problem.

    Since it sounds like you are seeing the issue in XLS as well, this might require a bit of troubleshooting – in which case I suggest reaching out to SurveyGizmo Support to see if they have any suggestions:

    https://help.surveygizmo.com/help/surveygizmo-support-hours

    Hope this helps!

    Dominic Sharpe answered
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