how do I stop my closed survey from continuing to send reminders


I set up a campaign with what I thought were 3 reminders, and set the closing date to 3/31, but people have continued to get reminders and are trying to complete the survey, but when they click the link they get a “sorry, survey is closed” message. I just went in to status and set it to closed, will this fix it? If not, what do I need to do? And if so, for future reference, why didn’t the survey close¬†automatically when the date was reached?



Lola Gill answered
    Lola Gill 6.99K Rep.

    If Reminders are scheduled to go out +’x’ days, that schedule will need to be removed from within the campaign:

    Closing the link is a bit different than halting the sends of the reminders, thank you, etc.

    I hope this helps going forward!

    Lola Gill answered


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