Standard reports are not loading free form text boxes?

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I have standard reports on multiple surveys.  Any of the reports that I have include some free form text boxes.  Today when we view these reports (all users) these items show as “Chart loading” and the progress bar gets to the end and starts over again, but never loads… I have checked other posts and do not see anyone else posting about this, and known issues mentions nothing.  I have left it open for more than 10 minutes with no success.

Eventually a pink bar shows up saying there was an error and to try again.  Please help!

Admin - SurveyGizmo commented
    • Hi Melissa,

      My apologies for the trouble! I have opened a Support ticket on your behalf and you should have already received an email.

      Please reply to the ticket at your earliest convenience. We look forward to hearing back from you!

      David Domagalski
      Documentation Specialist | Customer Experience
      SurveyGizmo | http://surveygizmo.com

    1

    Thanks for posting to the Community Forum.  Since your question seems to be directed to SurveyGizmo Support, I have flagged your posting for their attention.

    You can contact yourself if you prefer.  Review the documentation for details – https://help.surveygizmo.com/help/surveygizmo-support-hours

    Jim W (Moderator) answered
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