I’m literally doing everything I was doing before but the values are coming up blank when I download in Excel or Word.
Other users like yourself here in the Community don’t have access to your survey/report so it’s a bit difficult to advise with specifics.
One troubleshooting step that you might consider is creating a new report and seeing if that gets things kickstarted (in case the issue that you are seeing is specific to one report).
If that doesn’t address the issue, the SurveyGizmo Support Team will be able to assist – you can reach out to them via chat:
or you can submit a ticket via firstname.lastname@example.org