Why is my SPSS export stalled at 1% complete?

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I am trying to pull an SPSS export from a not particularly long or complicated survey.   It has been stalled at 1% complete for more than a half hour.   Refreshing the browser doesn’t seem to help.

Jim W (Moderator) answered
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    Sorry for the late response – members of the Community answer when they have the time and expertise to be helpful.

    I don’t work for SurveyGizmo, so I can’t offer a exact technical explanation for this problem.  However I use SurveyGizmo and several other online applications and have seen this type of problem before when we download large data files.  We usually assume that a temporary loss of connection has occurred.  This could be a traffic problem at the SurveyGizmo web servers or any problem in the series of connections between that server and our computers.  We wait about 2-4 minutes and if no progress has been made we just start the download process over again.

    i am speaking from experience and not technical knowledge.  I know that a brief loss of internet connectivity will interrupt a file download, and that sometimes your best option is just to start over.

    You can contact SurveyGizmo Support (https://community.surveygizmo.com/email-a-support-hero/) if you would like a second opinion.

    Jim W (Moderator) answered
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