The data from surveygizmo cannot be used to analyse due to the format of the data help
I’m not entirely sure what specific issue you are running into with the data however I find this article helpful in troubleshooting:
Often, if the data is not being exported properly, it is because you have not defined numerical reporting values for your survey questions. Reviewing the above article should provide you will all the requirements for exporting your data to SPSS.
I hope this helps!