I’ve been told by some of my clients that they had filled out my Beautiful Christmas magazine survey but their results aren’t being displayed. Is there somewhere else I should be checking?
The best way to check would be to export the responses as an CVS file and then use Excel to do a quick analysis. The export file includes dates, times, geo location info, IP addresses, and also indicates whether a response was partial or completed.
This analysis might show responses that your reports are missing. You can then check your report filtering and other settings to diagnose the discrepancy.
Thanks – I did that but the CVS file just shows the 3 responses that were there originally